Returns and Exchanges

Please choose carefully as we do not allow for change of mind returns on plushies, jewellery, textiles or apparel. If you have any questions about products or sizing just reach out prior to purchase, we are more than happy to help.


All plushie sales are final, no returns, refunds or exchanges can me made so please consider your decision when purchasing your new friend.


Apparel may be exchanged if sizing isn’t suitable, by returning your item/s in original condition, unworn and in original packaging at the customers expense. You will need to place a new order for your preferred size.

Please contact us to arrange before sending items back.


If you believe your item is faulty or arrives damaged please contact us at and we will always do our very best to find a reasonable solution.


Unfortunately we cannot accept returns on outlet items, all sales are final.